Kensington and Chelsea Leads the Way in Adult Social Care

This week, we received some truly special news: the Care Quality Commission (CQC) has rated Kensington and Chelsea’s adult social care services as “outstanding” — the highest possible rating, and the best in Britain.

This is more than just a badge of honour. It’s a recognition of the care, professionalism, and compassion shown every day by our dedicated teams, our partner organisations, and the community that works alongside us.

The CQC singled out our leadership, our commitment to safeguarding vulnerable residents, and our ability to provide services that are both inclusive and deeply personal. They also acknowledged how we’ve learned from the Grenfell tragedy — ensuring that every decision we make is rooted in listening, building trust, and protecting those who rely on us most.

This achievement sits alongside our “outstanding” Ofsted rating for children’s services. Together, they show that even in the face of funding pressures, we are determined to deliver the highest quality support for residents at every stage of life.

I want to thank everyone who made this possible — our staff, volunteers, care providers, community groups, and of course the residents who help shape our services. This recognition belongs to all of you.

We’re proud of what we’ve achieved, but we’re not standing still. Our focus remains on listening, improving, and making sure every resident receives the dignity, respect, and care they deserve.